Frequently Asked Questions
How are items shipped? How long will they take?
Orders that contain only books are shipped via USPS Media Mail and have an estimated delivery of 2-8 business days after processing. Orders containing non-book products are shipped through other USPS methods, with an estimated delivery of 1-5 business days.
When will my pre-orders ship?
Pre-ordered books are shipped either on the day of the book’s release or as soon as possible after. Pre-ordered merchandise is shipped as soon as it is restocked.
How can I listen to audiobooks?
We’ve partnered with Libro.fm to bring you over 400,000 audiobooks, right at your fingertips. You can sign up for a monthly membership or purchase books à la carte with no strings attached! You can even gift an audiobook to your friends and family!
Do I need a monthly membership to download audiobooks?
Not at all! Audiobooks on Libro.fm can be purchased individually without a monthly commitment.
What does “Not on our shelves but available to order” mean?
This means that the book is currently out of stock on our shelves but we can and will reorder it for you! These books may take additional time to ship.
Do you ship food from the menu?
Unfortunately, we do not currently take online food orders or do deliveries or pickups. All of our delectable baked goods are available for in-person purchase at one of our events and pop-ups!
What is Cottage Food?
Cottage Food Law grants home-bakers and businesses the ability to use their kitchen to make baked goods and package and sell them. All of our delicious desserts are whipped up right here at home and made with love. And a tooth-aching amount of sugar.
When and where can we find your next pop-up?
Follow us on social media and/or sign up for our e-newsletter to stay up to date on our many moves!
How can we support Jay’s House and readers in Florida?
Your support means the world! Every dollar goes toward helping us bring a diverse, family-oriented brick-and-mortar bookstore cafe to South Florida. We are setting up on Indiegogo so that we can reach this goal even faster.
We also encourage our readers and friends to check out PEN America, Foundation 451, and Literacy for Incarcerated Teens and join us in helping them bring more books to kids across the country. Especially here in our very own state of Florida!