Frequently Asked Questions

How are items shipped? How long will they take?

We work to get you your items as fast as we can! Online orders are processed Monday through Friday. Please allow us 1-4 business days for processing. USPS Media Mail, which we use for most book-only orders, has an estimated delivery of 2-8 business days. USPS Ground Advantage has an estimated delivery of 1-5 business days.

What does “Not on our shelves but available to order” mean?

This means that the book is currently sold out on our shelves but we can and will reorder it for you! These books may take additional time to ship.

What does "Backorder" mean?

This means that the book or merch is being restocked and is temporarily unavailable. Orders may take longer to fulfill depending on the expected restock date. In rare cases, refunds may be issued if the restock date is too far out.

When will my pre-orders ship?

Pre-ordered books are shipped either on the day of the book’s release or as soon as possible after. Pre-ordered merchandise is shipped as soon as it is restocked.

How can I listen to audiobooks?

We’ve partnered with to bring you over 400,000 audiobooks, right at your fingertips. You can sign up for a monthly membership or purchase books à la carte with no strings attached! You can even gift an audiobook to your friends and family!

Do I need a monthly membership to download audiobooks?

Not at all! Audiobooks on can be purchased individually without a monthly commitment.

Do you ship food from the menu?

Unfortunately, we do not currently take online food orders or do deliveries or pickups. All of our delectable baked goods are available for in-person purchase at one of our events and pop-ups!

What is Cottage Food?

Cottage Food Law grants home-bakers and businesses the ability to use their kitchen to make baked goods and package and sell them. All of our delicious desserts are whipped up right here at home and made with love. And a tooth-aching amount of sugar.

When and where can we find your next pop-up?

Check out our events for more details! Follow us on social media and/or sign up for our e-newsletter to stay up to date on our many moves!

How can we support Jay’s House and readers in Florida?

Your support means the world! Every dollar goes toward helping us bring an inclusive, family-oriented brick-and-mortar bookstore cafe to South Florida. We are setting up on Indiegogo so that we can reach this goal even faster.

We also encourage our readers and friends to check out PEN America, Foundation 451, and Literacy for Incarcerated Teens and join us in helping them bring more books to kids across the country. Especially here in our very own state of Florida!